Policies


  • Returns Policy
    • We do not allow returns for any items except under the following conditions :
      • If a wrong product was sent :
        • Please contact us, and we will replace it free of charge
      • If the product has defect or is faulty :
        • Keycaps : Due to the nature of manufacturing keycaps, minor scratches or dots will not be subjected for a return/exchange
        • Others :  Please contact us with detailed information of the defect or fault with your order number

 

  • Cancellation and Refund Policy
    • Please make sure that you purchase after reviewing the products carefully, as any refunds will have 3.65% taken out of the total amount as a result of PayPal's fees.
    • "Why is there a PayPal fee of 3.65%?"
      • Due to PayPal's G&S policies, all purchases from our store has a 3.65% fee taken out by PayPal. Instead of raising our prices to accommodate this fee, we simply take it out of any refunds or cancellations
      • You can find out more information from here
    • "The charge to my bank account is slightly different than what I saw at checkout!"
      • This is due to the exchange rates that you go through when checking out with PayPal. PayPal's exchange rates are not always the best, which can cause this